NDIS Disability Services Provider
Rebuilt an Australian NDIS provider's digital presence for participants, families and support coordinators - ranking top 3 on the searches that matter most.
- Industry
- Healthcare / NDIS disability services
- Market
- Australia
- Services
- Website · SEO · Social media
- Duration
- 6+ months
- Engagement
- Retainer
01 The Situation
An NDIS-registered provider in Australia had the accreditation, the care team and real participant outcomes, but was invisible in search - where participants and support coordinators start. The website was a static brochure with no search architecture, no participant-centred content and no social presence.
02 The Approach
Participant-first website
Rebuilt around how participants, families and coordinators make NDIS decisions: clear service categories, plan-type eligibility guides and simple contact paths.
NDIS-specific SEO
Content clusters around service categories, suburb-level location pages and the plan-type queries support coordinators use when referring clients.
Community social presence
A Meta presence built on participant stories, team introductions and NDIS navigation content.
03 The Results
- Rankings on 4 core NDIS search terms
- Top 3
- Website rebuilt as a participant resource hub
- 100%
- Full Australian-market NDIS presence
- AU
From invisible to discoverable on the most competitive NDIS terms in its service area, with the site now a 24/7 participant resource.
04 Stack & Tools
- WordPress
- Yoast SEO
- Ahrefs
- Google Search Console
- Meta Business Suite
Client name withheld for privacy.
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